You searched for customer service

Content Marketing · 10 Min read

As it becomes harder to market a business through blogging, content distribution becomes increasingly important. Learn how to do it right

Ilia Markov

Customer Support · 8 Min read

Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.

Elen Veenpere & Lesley Yarbrough Groove featured contributors

Customer Support · 5 Min read

How to know when it's time to look for another solution for customer service email management.

Elen Veenpere

Customer Support · 7 Min read

Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity

Elen Veenpere

Content Marketing · 7 Min read

Four years ago today, we took down our blog to re-imagine it. Here’s why we’re doing it again.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

My favorite recent startup articles about growth, marketing and business life that have made a big impact on our team

Alex Turnbull CEO & Founder @Groove

Content Marketing · 5 Min read

Learn how you can use the power of content upgrades to multiply the conversion rate of your email subscription forms

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to

Elen Veenpere

Customer Support · 6 Min read

Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them

Elen Veenpere