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344 posts found for “customer service”

Entrepreneurship ·  5 Min read

Two Things That Every Business NEEDS to Be Doing Right Now

Of all of the things that gurus say that you must do, these are the only two that work for everyone.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  7 Min read

How to Make Empathy Your Support Team’s Secret Weapon

There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.

Len Markidan avatar

Len Markidan

Entrepreneurship ·  3 Min read

Friday Q&A: How To Get Press Coverage For Your Startup

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

Friday Q & A: How to Do Marketing if You’re Not Good at Marketing, Time Management Tips, and Who You Should Start a Business For

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  4 Min read

3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox

Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.

Len Markidan avatar

Len Markidan

Growth ·  13 Min read

How Wildbit Builds Multi-Million Dollar Products Working 40 Hours/Week

Wildbit’s Co-Founder Shares The Lessons They’ve Learned Building Products Like Beanstalk, Postmark and DeployBot

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  4 Min read

Releasing a New Feature? Don’t Forget to Do This.

You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.

Len Markidan avatar

Len Markidan

Entrepreneurship ·  5 Min read

Friday Q & A: How To Know Who To Hire Next, Using SEO To Write Better Blog Post Titles, And Should You Wait Until After You Launch To Start Marketing?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Content Marketing ·  7 Min read

How We Grow Our Business By Marketing To The “Wrong” People

Many people who read this blog will never become Groove customers. Here’s why we’re okay with that.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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