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Customer Support · 7 Min read

Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.

Len Markidan

Growth · 14 Min read

When we started out, our lack of traffic threatened to crush us. Here’s how we fixed that.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 13 Min read

Chad Halvorson of When I Work on building a business that solves a painful problem for hourly workers.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

Wade Foster on Zapier’s unusual beta program, getting new users, and building a successful remote team.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.

Len Markidan

Entrepreneurship · 6 Min read

Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.

Len Markidan

Growth · 11 Min read

Edgar, a social media software company, went from launch to success in less than a year. Here’s how.

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

A year ago, we set an ambitious goal for ourselves, and we didn’t hit it. Here’s why we’re okay with that.

Alex Turnbull CEO & Founder @Groove