The basics of customer service

Ten blog posts covering customer service best practices and core metrics.

Customer Support · 8 Min read

10 Customer Service Phrases You Should (And Shouldn’t) Be Using

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Len Markidan

Customer Support · 5 Min read

Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Elen Veenpere

Customer Support · 10 Min read

10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)

Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

What’s the Best Type of Customer Service for Your Business?

When choosing the best types of customer service, start by designing the customer experience—then work backwards.

Lisa Foster Head of Support & Success @Groove

Customer Support · 7 Min read

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 16 Min read

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

The 10 Golden Rules of Customer Service

Follow these customer service rules to make better decisions and keep your customers happy.

Len Markidan

Customer Support · 9 Min read

Customer Service Tips for Small Business Owners and Startup Founders

10 must-read customer service tips for founders and small business owners who care about customer support.

Melissa Rosen CX Lead & Content Creator @Groove